Carpet Cleaning FAQ - Rescue Pro Clean
We do ask that you vacuum prior to our arrival. This will help improve the efficiency of our cleaning service.
However, we will vacuum on all carpet cleaning jobs. While routine vacuuming will extend the life and beauty of your carpets, it is not a necessary step for the service we provide.
No, we ask that you move items that you want off the floor prior to our arrival. You can put smaller items up on beds or couches, so we can cover more areas.
We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.
No. As long as we have access to a hidden key or code, we just need to call and do a credit card payment over the phone prior starting the job. We can take before and after pictures for you and text them to you along with a professional receipt.
Unlike some cleaning methods where your carpets may get soaked and take 1-2 days or longer to dry, our process is typically dry in 1-2 hours. Preventing mold, loosening of the carpets and other potential problems
Please turn on all lights and open blinds before arrive. We can't clean what we can't see and having plenty of light ensures we can do the best cleaning possible for you.
Please leave a space in your driveway closest to the entry of your home for our vehicle.
We accept Cash, Check, or Debit/Credit Cards